Returns Policy

Return Incorrect Item Received


Policy: If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us with the picture to show the mistake.

If return is necessary, please make sure that the incorrect item you returned is wrapped in the original package and the product is in the same condition. However, if you find it useful and prefer to keep it but the price doesn't satisfy you, you can contact us.



Return Defective Item


Policy: We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective (physical damage or incorrect use excluded), and the product is going to be returned, please note that customers should take responsibility for the return postage.

Details: All customers should contact us by Customer Service before returning any item(s). We will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:

1 Photos of the front and back of the packaging envelope or box 

2 The picture of the SKU and order number of the item 



-- Within 90 days from the date of shipment

Policy: Upon being returned, the defective item will be repaired or replaced, or partially refunded. Return shipping fee will be sole responsibility of the customer.

Detail: If the product turns out to be defective within 180 days from the date of shipment, and customer returns the product to us, please note the return shipping costs will be on your sole responsibility. We will pay the shipping fees that we resend the products to you. However, depreciation fees and/or handling fees are needed for replacement or refund.


-- After 180 days from the date of shipment

Policy: Upon being returned, the defective item will be forwarded to the factory for repair or replacement. The shipping cost both ways will be covered by customers.

Detail: If the item becomes defective after 180 days from the date of shipment, we don’t suggest customers return the products as the warranty is expired, but customers are still allowed to send the unit back to us as long as the product is still on sales. We will help forwarding the item to the manufacturer for repair or replacement after the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well. Depreciation fees and/or handling fees are needed for replacement or refund.


Return Unsatisfied Products


If you are unsatisfied with the items you purchased, then just return it within 5 days of receipt for a full refund or an exchange. If the defection is not a result of our fault, customers will be required to cover shipping costs both ways. 

And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same and good condition.

The return address and shipping fee, please contact our CS staff to further confirm it. Contact us